Service Response Time

- Parts Replacement
- Phone Support
1 Business Day - Advance Parts Replacement
1 Hour - Phone Support
1 Hour - Phone Support - Severity Level 1
1 Hour - Phone consulting - severity level 1
10 Business Day - Replacement
15 Day - Repair, Next Business Day - Shipment
15 Minute - Phone Support
2 Hour - Phone Support
2 business days
2 days
2 hours
3 days
3-5 business days
30 - Phone Support
30 Minute - Emergency Telephone Support
30 Minute - Emergency Telephone Support - Severity Level 1
30 Minute - Phone Support
30 Minute - Severity Level 1/2/3/4
4 Business Hour - Advance Parts Replacement
4 Business Hour - Emergency Telephone Support
4 Business Hour - Emergency Telephone Support - Severity Level 1
4 Business Hour - Parts & Labor
4 Business Hour - Parts and Labor (distance from customer site - 1000 miles)
4 Business Hour - Phone Support - Severity Level 1
4 Hour
4 Hour - Advance Parts Replacement
4 Hour - Parts
4 Hour - Parts Replacement
4 Hour - Parts and Labor
4 Hour - Parts and Labor (distance from customer site - 100 miles)
4 Hour - Parts and labor
4 Hour - Phone Consulting
4 Hour - Phone Support
4 Hour - Replacement
4 hours
6 Hour - Repair (distance from customer site - 50 miles)
7 Day
8 hours
Next Available Agent - Phone Support
Next Business Day
Next Business Day - Advance Hardware Replacement
Next Business Day - Advance Parts Replacement
Next Business Day - Advance hardware replacement
Next Business Day - Advanced Hardware Replacement
Next Business Day - Parts
Next Business Day - Parts & Labor
Next Business Day - Parts Replacement
Next Business Day - Parts and Labor
Next Business Day - Parts and Labor (distance from customer site - 100 miles)
Next Business Day - Parts and Labor (distance from customer site - 1000 miles)
Next Business Day - Parts and labor
Next Business Day - Phone Support
Next Business Day - Repair
Next Business Day - Replacement
Next Business Day - Shipment
Next Day
Next business day
Next business day ( for requests before 3:00 p.m.)
Next business day (for requests before 5:00 p.m.)
Next day
Same business day